Jelly Express
Featured Release
Where are Pragmatic Play’s games available?

Pragmatic Play’s games are available across leading online operators including bet365, Betsson, and major operator groups such as Entain and Flutter and are offered in all major regulated markets, supporting multiple languages and currencies.

How are Pragmatic Play games tested and certified? 

Pragmatic Play ensures the highest standards of integrity and transparency across all its products. Our games undergo thorough testing both internally and externally by leading independent agencies (such as Gaming Labs International /BMM Testlabs). We are certified/licensed in 30+ jurisdictions worldwide, ensuring significant ongoing oversight of our operations. 

What is RTP?

RTP stands for “return to player”. It is a theoretical measure calculated over billions of simulated spins/rounds that shows how much a game is designed to pay back over time. RTP is not a guarantee, and actual results will vary session to session.

How is RTP calculated?

RTP (return to player) is based on the mathematical model of a game. Every possible outcome in a spin/round has a set payout and chance of occurring. The random number generator (RNG) ensures that the outcome of every spin is random. RTP is calculated over billions of simulated spins and shows the value of wins as a percentage of the amount wagered; for example, an RTP of 96.5% signals a theoretical return of €96.50 on every €100 wagered. It is important to note that RTP provides a general indication of how much a game is designed to pay back over the long term. The actual return from any individual spin or session is likely to differ from the RTP of a game.

How do I know what the RTP is on a game?

The RTP for a Pragmatic Play slot can be found in the in-game ‘game rules’ or information section.

What is Enhanced RTP?

Enhanced RTP (return to player) refers to a game that has a higher RTP value than its standard version(s). This means that the game is designed to pay out more over the long term. As RTP is a theoretical measure calculated over billions of simulated spins, however, a higher value will not necessarily translate to increased winnings in a given session. The outcome of every spin/round is random.

What is volatility and how does it affect gameplay?

Volatility describes the theoretical frequency and size of wins in a game based on its mathematical model.

Low volatility is associated with smaller, more frequent wins.

High volatility is associated with bigger, less frequent wins.

It is important to remember that the outcome of every spin/round is random, so volatility affects gameplay over the long term, not necessarily in a single session. Use volatility ratings as a general guide to find games that suit your play style.

Does changing the bet size change the outcome of the next spin?

No, changing your bet size does not affect the outcome of the next spin. Every spin is determined by a random number generator (RNG), which means it is completely random.

What is RNG?

A random number generator (RNG) is a computer system that produces random outcomes for each spin/round. It operates within a game’s mathematical model, meaning each result is independent and cannot be predicted based on previous outcomes.

Max Win Cap vs Possible Max Win explained

Possible Max Win (often simply “max win”) refers to the theoretical highest payout allowed by a game’s mechanics; for example, 50,000x the player’s bet. Max Win Cap (often described as “max exposure”) is a fixed payout limit set by the operator; for example, €500,000. The game will not pay out beyond the Max Win Cap.

How do I know the games I am playing on a certain casino/operator are real and not counterfeit?

Counterfeit games are an increasing concern, and Pragmatic Play, along with the wider iGaming industry, takes this issue very seriously. We encourage players to use www.gamecheck.com. Gamecheck is committed to exposing websites that offer fake games, helping to safeguard the iGaming industry from fraud and deception.

Instagram icon